FAQS
Q1: How do I place an order ?
Posted on 2024-05-11
A：Browse products by lighting type (LED, pendant, commercial fixtures).
B：Add items to cart and checkout directly.
Q2：What payment methods are accepted?
Posted on 2025-05-11
A：All transactions comply with ICC trade guidelines:
○Bank Transfer (T/T) – 30% deposit, balance before shipment.
○Letter of Credit (L/C).
○Credit/Debit Cards (Visa, Mastercard).
○PayPal (buyer protection included). Note:Cryptocurrency and COD not available.
Q3: If products have some quality problem, how would you deal with?
Posted on 2025-05-11
A: Report within 7 days with video proof.
Choose: Replacement (next shipment) / Refund / Credit note.
Q4:What shipping options do you provide for international buyers?
Posted on 2025-05-11
A:Based on cargo volume:
LCL Sea shipping / Full container / Air express
Q5. What is the standard of package?
Posted on 2025-05-11
A:Export standard package or special package according to customer requirement.